This Workplace Violence Training Course provides essential skills to recognise, prevent, and manage anger and aggression in the workplace. Violence can arise from many causes, and although warning signs are sometimes visible, they are not always easy to identify. This online training helps leaders, managers, and employees develop the knowledge and tools needed to reduce risks and respond effectively to challenging situations.

The course is practical and focused on real workplace scenarios, giving learners strategies they can apply immediately to improve safety, communication, and conflict resolution.

What You Will Learn

By completing this course, learners will be able to:

• Describe what workplace violence is and identify different types
• Recognise early warning signs of potential aggression
• Apply the cycle of anger to workplace situations
• Understand Albert Bandura’s Behaviour Wheel and its link to anger
• Follow a seven step process to manage anger in themselves and others
• Improve communication and problem solving skills to prevent escalation
• Apply coping strategies such as relaxation techniques and reframing
• Implement organisational strategies for violence prevention, including risk assessment
• Respond effectively to violent incidents at both individual and organisational levels

Who Should Take This Workplace Violence Training

This training is ideal for:

• Supervisors and managers
• Human resources professionals
• Healthcare and social care staff
• Public facing employees in retail, hospitality, or customer service
• Anyone looking to improve workplace safety and conflict resolution skills

Why This Course Matters

Workplace violence affects wellbeing, productivity, and organisational culture. Effective training helps employees recognise risks early, respond safely, and support a respectful working environment. This course provides practical tools that help prevent incidents and promote a safer workplace for everyone.