Our Customer Service Training course is designed to help you clearly define who your customers are and understand their unique needs. This comprehensive training equips you with essential skills to deliver exceptional service, handle complaints effectively, and consistently exceed customer expectations. Learn the personal and premises standards that underpin outstanding customer service, and develop tactics to go the extra mile in every interaction.

Learning Outcomes

By the end of this course, you will be able to:

• Understand the benefits of delivering excellent customer service

• Apply practical techniques to deliver outstanding customer experiences

• Handle complaints with professionalism and care to maintain satisfaction

• Recognise and adapt to different customer behaviour styles

• Manage and improve customer satisfaction levels effectively

Course Highlights

• Format: Interactive online training with user-friendly content and downloadable resources

• Accreditation: Nationally recognised CPD accredited course

• CPD Hours: Counts towards continuing professional development

• Access: Unlimited 24/7 access for 12 months

• Certification: Instant CPD accredited certificate upon successful completion

• Support: Unlimited online tutor support available

Assessment & Certification

The course includes an online multiple-choice assessment requiring a 75% pass mark. The test is automatically graded, and unlimited retakes are allowed at no extra cost. Upon passing, you will immediately receive a CPD accredited certificate downloadable in PDF format, with optional hard copies available.

Why Choose Our Customer Service Training?

We are a trusted and accredited provider with extensive experience delivering high-quality training across public and private sectors in the UK. Our courses comply with relevant UK legislation and best practices, ensuring you receive up-to-date, effective training that fits your needs. The flexible online format allows you to learn at your own pace on any device, supported by expert tutors.

Course Format & Duration

Delivered through a bespoke e-learning platform, the course combines classroom-style content with interactive modules and downloadable documentation. Average completion times range from 1 to 3 hours depending on course level and prior experience. You have 12 months to complete the course with no time pressure.

Dedicated Tutor Support

Our commitment to your success means you have unlimited email access to knowledgeable tutors who provide prompt, helpful assistance throughout your learning journey.

Device Compatibility

Enjoy seamless learning on desktop, laptop, tablet, or mobile devices. For best results, we recommend using Google Chrome browser.