Conflict is a natural part of working life, but in the care sector it can quickly become emotional and challenging. This conflict resolution training course introduces learners to the procedures used to manage conflict in a professional, fair, and consistent way. It provides staff with the knowledge to handle disputes rationally, reduce tension, and maintain positive working relationships.

The course explains the purpose of conflict resolution procedures, the roles and responsibilities of those involved, and the rights of employees throughout the process. Learners will also explore how structured procedures help prevent escalation, protect staff wellbeing, and ensure compliance with workplace policies.

By the end of this conflict resolution training, participants will understand how to apply conflict resolution procedures effectively, support fair outcomes, and contribute to a safer, more respectful care environment.

Why Conflict Resolution Training Matters in the Care Sector

Care environments can be high‑pressure, with staff, patients, and families often under stress. Without clear procedures, conflict can escalate and damage trust. Training ensures staff know how to follow the correct process, protect rights, and resolve disputes constructively.

What You’ll Learn in Conflict Resolution Training

• Explain the purpose of a conflict resolution procedure
• Understand how conflict resolution procedures work in practice
• Identify the key roles and responsibilities in conflict resolution
• Recognise an employee’s right of appeal and how it is applied
• Apply procedures to manage disputes fairly and professionally

Learning Outcomes

After completing this course, you will be able to:

• Describe the purpose and benefits of conflict resolution procedures
• Follow structured processes to resolve disputes in care settings
• Identify the roles of managers, HR, and employees in conflict resolution
• Support employee rights, including the right of appeal

Who Should Take This Course

• Care workers and support staff
• Supervisors and managers in health and social care
• HR professionals in care organisations
• Anyone responsible for handling workplace disputes