Effective communications for small business owners are essential for building strong relationships with customers, improving brand image, and driving growth. Unlike casual conversations, business communication is more complex—like navigating a multi-lane highway. When done correctly, it boosts customer engagement and increases your bottom line. However, a poor communication strategy can lead to missed opportunities and lost business.

This course introduces and reinforces the essential components of written communication tailored for small businesses. Whether you’re new to business communication or looking to refine your skills, this course equips you with practical tools and insights for creating meaningful, effective messages.

What You’ll Learn

By the end of this online training, you will be able to:

• Identify and apply the essential components of effective communication

• Customise written communication for your specific business needs

• Create clear processes and communication plans

• Develop and improve written content that resonates with your customers

Course Features

• Type: Online interactive, user-friendly training with downloadable resources

• Accreditation: CPD Certified – Nationally Recognised

• CPD Hours: Counts towards your Continuing Professional Development hours

• Access: 24/7 unlimited access for 12 months

• Certification Record: Learning history and certificates stored permanently on your account

• Support: Unlimited tutor assistance via email

Assessment & Certification

• Assessment: Online multiple-choice quiz with a pass mark of 75%

• Instant Results: Your test is marked automatically

• Unlimited Retakes: No extra charge for additional attempts

• Certification: CPD Accredited Certificate is available instantly as a downloadable PDF

• Hard Copy Option: Printed certificate can be delivered to your address for £5

Why Choose HL Online Training?

We are a trusted CPD-accredited training provider across the UK. Our expertise spans both private and public sectors. All training is aligned with key UK standards and practices, including:

• Continuing Professional Development (CPD)

• Health and Safety Executive (HSE)

• Qualifications and Credit Framework (QCF)

We provide high-quality, cost-effective online training designed for busy professionals in health, social care, and beyond. With over 100 courses available, we help individuals meet role-specific responsibilities, whether for induction, knowledge-building, or refresher training.

Course Delivery & Duration

• Format: Online, through our dedicated e-learning platform

• Method: Engaging content, videos, downloadable materials, and interactive quizzes

• Time to Complete:

  • Level 1: ~1 hour

  • Level 2: ~2 hours

  • Level 3: ~3 hours

• Deadline: No fixed timeline – complete at your convenience within 12 months

Tutor Support & Device Compatibility

We offer unlimited email-based tutor support throughout your course. Whether you have a question or need clarification, help is always available.

Courses are compatible with all major devices: desktop, laptop, tablet, or smartphone. For the best experience, we recommend using Google Chrome.

Enrol Now and Build Stronger Business Connections

Improve your communication skills, increase customer trust, and grow your business with our Communications for Small Business Owners course. Start today and earn your CPD certificate with flexible, accessible learning.