Clear communication is one of the foundations of high‑quality care. This communication and record keeping training course provides learners with an understanding of how to communicate effectively with service users, colleagues, and families, while also ensuring accurate and compliant record keeping.

The course explores the principles of good communication, including verbal and non‑verbal methods, models of communication, and techniques for managing interactions in a care environment. Learners will also gain awareness of the legislation and good practice that underpin communication and record keeping in health and social care.

By the end of this communication and record keeping training, participants will be able to apply effective communication skills, maintain accurate care records, and prevent errors that could impact safety or compliance.

Why Communication and Record Keeping Training Matters

In care settings, poor communication or incomplete records can lead to misunderstandings, errors, and risks to patient safety. Effective communication ensures that individuals feel heard and respected, while accurate record keeping provides a reliable account of care delivered. Together, these skills protect both the individual receiving care and the organisation providing it.

What You’ll Learn in Communication and Record Keeping Training

• Definition of communication and its role in care
• Different communication methods and models
• Practical communication techniques for care workers
• How to manage communication effectively in different situations
• Legislation and good practice in communication and record keeping
• Key principles of accurate record keeping
• How to maintain care records correctly
• Identifying errors and applying prevention strategies

Learning Outcomes

After completing this course, you will be able to:

• Communicate effectively with service users and colleagues
• Apply models and techniques to improve communication
• Follow legislation and best practice in record keeping
• Maintain accurate care records and prevent errors

Who Should Take This Course

• Care workers and support staff
• Supervisors and managers in health and social care
• Anyone responsible for maintaining care records