This Care Certificate Standard 3 Duty of Care course provides healthcare workers with the essential knowledge to understand their professional responsibilities and ensure safe, high‑quality care. It forms part of the Care Certificate framework and can be taken as a standalone module or as part of the full package.

The course explains how duty of care underpins safe practice, why it is central to protecting individuals, and how to respond when dilemmas arise. Learners will explore how to handle comments and complaints, deal with incidents, errors, and near misses, and manage confrontation or difficult situations. In addition, the module highlights the importance of accountability and the need to act in ways that never compromise the safety or wellbeing of people who use health and care services.

By the end of this Care Certificate Standard 3 Duty of Care training, participants will understand how to apply duty of care in daily practice, seek support when challenges occur, and contribute to a culture of safety and trust.

Why Care Certificate Standard 3 Duty of Care Matters

Duty of care is both a legal and moral responsibility. Therefore, staff must ensure their actions—or omissions—do not cause harm. With the right training, workers can balance professional duties with individual rights, respond effectively to concerns, and maintain the highest standards of care.

What You’ll Learn

• How duty of care contributes to safe practice
• How to access support when dilemmas arise
• How to deal with comments and complaints constructively
• How to respond to incidents, errors, and near misses
• How to manage confrontation and difficult situations professionally

Learning Outcomes

After completing this course, you will be able to:

• Explain how duty of care supports safe and effective practice
• Identify sources of support for dilemmas about duty of care
• Handle comments and complaints appropriately
• Respond to incidents, errors, and near misses in line with procedures
• Manage confrontation and difficult situations with confidence

Who Should Take This Course

• New starters completing the Care Certificate
• Existing care staff needing a refresher
• Healthcare assistants, support workers, and nurses
• Managers and supervisors in health and social care