Sheffield / Doncaster / Bolton

info@training4industry.co.uk

0300 303 2722

Active Listening – E Book

£15.00

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This content will help participants develop and practice their active listening skills.

Learning Outcomes:

  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus
  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information, and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions

How it Works

After purchase, you get instant access. You can learn at your own pace on any device. At the end of the course, you’ll take a short online quiz. If you score 75% or more, you’ll receive your CPD-accredited certificate. You can retake the test as many times as needed, at no extra cost.

Course Highlights

  • CPD‑accredited online training

  • Practical, real‑world sales strategies

  • Flexible, self‑paced learning

  • Downloadable resources included

 

Assessment

  • Online multiple‑choice exam

  • Unlimited free retakes

 

Accreditation

This course is fully CPD‑accredited, meeting professional development standards.

 

Certificate

  • Instant digital CPD certificate upon completion

  • Shareable for CVs, LinkedIn, and professional records

 

Course Format

  • 100% online, self‑paced learning

  • Engaging modules with interactive resources

 

Course Duration

  • Approx. 2–3 hours of study time

  • 12 months’ access to all materials

 

Course Compatibility

  • Accessible on desktop, laptop, tablet, or smartphone

  • Best experienced using Google Chrome

£15.00

About Us

Training 4 Industry

Training4industry are one of the leading industry training providers in the north of England.
We pride ourselves in training people to the highest possible standards with safety being at the forefront of our business.
We are fully accredited with the necessary awards and have high standards for our organisation and our staff.
We are a recognised training provider within the UK construction industry and have been awarded by national bodies such as IPAF, PASMA, Qualsafe and CITB Site Safety Plus. We provide a competitive pricing structure and we achieve this by employing our own instructors and using our own training facilities which are of a very high standard. Our training facilities are among the best in the UK, trust us to keep your staff safe.

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Why Choose us

Dependable and Proven

Our Instructors have over 40 years’ experience in all aspects of Health & Safety training and our training facilities are among the best in the UK. We are one of the UK`s leading independent training providers for IPAF and PASMA courses and we offer a huge selection of Health & Safety training courses such as the SMSTS Site Management, SSSTS Site Supervisor, Confined space, First Aid, CPC and many more courses are available.
Accreditations

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Sheffield

Meritor House, Foley Street, Sheffield, S4 7YW

0300 303 2722

info@training4industry.co.uk

Bolton

Unit 6a Breightmet Industrial Estate, Off Breightmet Fold Lane, Breightmet, Bolton, Greater Manchester, BL2 6PT

0300 303 2722

info@training4industry.co.uk

Doncaster

Unit 14 West Stockwith Business Park, Misterton, Doncaster, DN10 4ES

0300 303 2722

info@training4industry.co.uk

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