Course Content
Areas covered:
Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems or complaints
Equipment & Other Requirements
Equipment & Other Requirements
Candidates are required to bring the following equipment on the day of the training
Candidate Registration requirements:-
Candidates are required to bring the following equipment on the day of the training
- Company CITB Levy number – Candidates attending Construction related courses should bring their company CITB Levy number with them if applicable.
- A Form of photo ID (Passport, Driving license, Formal ID Cards)
Candidate Registration requirements:-
- Full Name
- Date of Birth
- National Insurance Number
- Home Address & Postal Code
- Telephone Number
- Email address
Learning Objectives
Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
The cost of this course is £25.00 + VAT
Course Aim
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
Course Overview
From the basic principles of customer service to understanding and anticipating customers’ wants and needs.
Packed with engaging and interactive content this online customer service training will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.
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