Build confidence, professionalism, and effectiveness in the workplace with this CPD‑accredited administrative assistant skills course. Administrative assistants are the backbone of any organisation, ensuring that operations run smoothly and teams remain supported. This training is designed to help you develop the essential skills needed to thrive in your role, strengthen workplace relationships, and contribute positively to your organisation’s success.

This administrative assistant skills course explores how to maintain a professional presence, manage your time effectively, and communicate with confidence. You’ll learn how to listen actively, ask the right questions, and assert yourself appropriately in different situations. The course also provides strategies for recognising and managing conflict, as well as techniques for dealing with difficult people in a constructive and professional way.

By the end of the programme, you’ll have the tools to work to the best of your abilities, encourage the best in others, and create a more positive and productive office environment.

Why This Course?

Job satisfaction is closely linked to the quality of our workplace relationships. This course equips you with the interpersonal and organisational skills to build stronger connections, reduce conflict, and ensure your work is both effective and rewarding.

Learning Outcomes

By completing this course, you will be able to:

• Understand the importance of professional presence on the job
• Learn how to self‑manage to become more effective and efficient
• Improve communication skills, including listening, questioning, and assertiveness
• Increase effectiveness in recognising and managing conflict
• Apply strategies for dealing with difficult people constructively

Who Should Take This Course?

This course is ideal for:

• Administrative assistants and office support staff
• Receptionists and secretaries
• Team coordinators and office managers
• Professionals seeking to improve communication and conflict management skills
• Anyone looking to strengthen their workplace presence and effectiveness