This Care Certificate Standard 14 Handling Information course provides healthcare workers with the essential knowledge required to manage sensitive information safely and in line with legislation. It forms part of the Care Certificate framework and can be taken as a standalone module or as part of the full package.

The course is suitable for all staff across the health and social care sector, particularly new starters completing their induction, as well as existing employees who need a refresher. Learners will explore why information is so important, how to respect confidentiality, the risks to data security, and the steps they can take to protect information in practice.

By the end of this Care Certificate Standard 14 Handling Information training, participants will understand their responsibilities, apply secure methods of handling information, and support others in maintaining confidentiality and compliance.

Why Care Certificate Standard 14 Handling Information Matters

Health and social care staff handle highly sensitive personal information every day. Without proper training, there is a risk of breaches, loss of trust, and legal consequences. This standard ensures staff understand their responsibilities, follow agreed ways of working, and protect the rights of individuals.

What You’ll Learn

• Understand responsibilities when handling potentially sensitive information
• Discuss ways of ensuring the security of information
• Support others to handle information correctly
• Apply legislation and agreed ways of working to information handling
• Recognise risks to information safety and how to prevent them

Learning Outcomes

After completing this course, you will be able to:

• Explain why confidentiality and information security are essential in care
• Apply secure methods of recording, storing, and sharing information
• Support colleagues in handling information correctly
• Follow legislation and organisational policies to protect data

Who Should Take This Course

• New starters completing the Care Certificate
• Existing care staff needing a refresher
• Managers and supervisors in health and social care
• Anyone responsible for handling sensitive information